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Returns & Exchange Policy
Thank you for shopping with dudsLuv. We take pride in offering premium, comfortable, skin-friendly, and durable kidswear designed for everyday use. We want you to be happy with your purchase, so we offer support for returns and exchanges under the guidelines mentioned below.
Eligibility for Returns/Exchange
We accept returns or exchanges in the following situations:
- Incorrect product received
- Defective or damaged product at the time of delivery
- Size or fit issues (exchange only if unworn and in original condition)
Conditions for Returns/Exchange
Please ensure that:
- The product is unused, unwashed, and not damaged by the customer
- Tags, labels, and packaging are intact
- A request is raised within 7 days of delivery
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or exchanged:
- Used or washed garments
- Items without original tags or packaging
- Products damaged due to misuse or improper handling
Procedure for Return/Exchange
To request a return or exchange, please contact our support team with your order details and reason for request. Our team will guide you through the next steps and verification process.
Refunds
If a return is approved, refunds (if applicable) will be processed via the original mode of payment or provided as store credit based on eligibility. Refund timelines may vary depending on payment provider.
Exchange
Exchanges are subject to availability of the required size or product. If the requested item is unavailable, an alternative or store credit may be offered.
Customer Support
If you need assistance regarding returns or exchanges, feel free to contact our support team:
Registered Office:
Regd. Office no. 9/3394, St No.8, Dharampura, Gandhi Nagar, Delhi - 110031
Email for Support: Customersupport.dudsluv@gmail.com
Policy Updates
dudsLuv reserves the right to modify or update this Returns & Exchange Policy at any time. Changes will be posted on this page and take effect immediately.